Shipping Policy
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Effective date: September 21, 2026
We currently ship within the United States only. We are not able to ship to addresses outside the U.S., including P.O. boxes that cannot safely receive a refrigerated or temperature-sensitive package, at this time.
Processing Time
Orders are handmade in small batches and typically ship within 3 to 5 business days of being placed. During high-demand periods, processing may take a little longer, and we’ll let you know if that happens.
Packaging
Kombucha is shipped in glass bottles, packed with insulation and ice packs as needed to help keep it cool in transit. Please refrigerate your order as soon as it arrives.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Delivery Timeframes
Most orders arrive within 2 to 6 business days of shipping, depending on your location and the carrier’s delivery times. These timeframes are estimates and not guaranteed.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its progress.
Delays
Occasionally, weather, carrier issues, or high shipping volume can delay a delivery beyond the estimated window. We appreciate your patience in these cases and will help however we can.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, contact us at info@hatisoma.com within 48 hours of the expected or actual delivery date so we can help resolve it.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delayed or misdelivered due to an incorrect address provided by the customer, though we’ll do our best to help fix the issue.
Contact Us
Questions about shipping? Reach us at info@hatisoma.com.
