Refund and Return Policy
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Effective date: September 21, 2026
HatiSoma kombucha is brewed and bottled in small batches by hand and shipped as a perishable, temperature-sensitive product. Because of this, our refund and return process works a little differently than a typical retail product.
Order Cancellations
If you need to change or cancel an order, contact us as soon as possible. We can cancel or adjust orders that have not yet shipped. Once an order has shipped, it can no longer be canceled.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, leaking, incorrect, or incomplete, contact us within 48 hours of delivery at info@hatisoma.com with your order number and a photo of the issue. We will offer a replacement or a refund for the affected items, whichever is more appropriate.
Change of Mind
Because kombucha is a perishable, handmade food product, we are not able to accept returns or offer refunds simply because you changed your mind after your order has shipped.
What Isn't Covered
We’re not able to offer a refund or replacement for:
- Bottles that were opened and consumed.
- Issues caused by improper storage after delivery, such as being left unrefrigerated for an extended period.
- Delays caused by the shipping carrier once a package has left our hands, though we will do what we can to help resolve carrier issues with you.
How Refunds Are Processed
Approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer.
Contact Us
Questions about an order? Email us at info@hatisoma.com and we’ll help you sort it out.
